Frequently Asked Questions

Forgot something? Send us an email or call us with a description of the item and we will do our best to find it. (PLEASE NOTE: A flat return shipping fee of $15 plus shipping will be charged for returned items.) Canadian shipping fees are additional.

Beta Strollers' commitment to stroller cleanliness is vital Between each rental, City Mini GT Singles/Double and BoB Revolution Single/Double strollers They are cleaned, washed, vacuumed and disinfected with damp towels. Parent consoles and rain covers are washed between each rental. We take great pride in the cleanliness of our fleet.

Easy, after having made the reservation and setting the day, time and place of delivery you just have to wait for the day to arrive. When the day arrives, you just have to be where you mentioned above and we will deliver it to you and vice versa. Depending on where you are staying, you must follow the following steps: - Shipping and Pickup within Property Hotels / Resorts or in the Disney area: It is the Customer's responsibility to be available at the agreed time and place for the pickup and delivery of the stroller. The Customer accepts and understands that the collection of the return must be done in person with a Beta Stroller representative face to face. If Customer is unable to meet with the representative at the agreed upon time and location, Customer may (at Beta's sole discretion) reschedule their return at the next available time with a $20 rescheduling fee if the time is rescheduled by 2 hours before the scheduled time, and also when your rental period ends, the same procedure will be done. We do this since in Disney hotels or resorts you cannot leave belongings with the bellman or the front desk that do not belong to the Family / Person staying at the hotel, that is, since Beta Stroller is not staying at the Hotel / Resort, we do not have the privilege of leaving him at the hotel without the person staying present. - Shipping and Pickup within Hotels / Resorts that are not Disney: To receive the Stroller at the Resort or Hotel that is not Disney, it can be face to face or we can leave it with the bellman or reception so that the client can pick it up, Upon delivery of the stroller it is the Customer's responsibility to ensure that all rental items are available for pickup at the designated resort, hotel on the date and time specified in the reservation. All rental items must be returned to the resort or hotel bell desk or check-in desk listed in the confirmation email. At no time should any rental items be left in the guest room after check out. Rental items left in rooms will incur a $25 recovery fee. The customer is 100% responsible for items being available at the counter or front desk for pickup. Rental items being returned from vacation homes, we prefer someone to be available to collect them from the vacation home. (Please note: if pickup is scheduled to return in the morning, pickup may occur from 7 a.m. to 10 a.m. depending on location, pickups from additional areas, and driver availability.) Customer agrees to contact Beta in the event rental items are returned prior to the agreed upon return date (Failure to notify Beta may result in a charge being added at Beta Stroller's discretion) - Shipping and Pickup to AirBnB: These must be face to face with the client and a Beta Stroller representative. It is the Client's responsibility to be available at the agreed time and place for the collection of the stroller. The Customer accepts and understands that the collection of the return must be done in person with a Beta Stroller representative face to face. The Client agrees that if no contact is made within 24 hours of the agreed delivery date, the Client accepts possession of the rental items and their responsibilities during possession, if an attempt is made to deliver rental items to an AirBnB or vacation home and Customer is unavailable or Customer has provided the incorrect delivery location, resulting in a second trip to redeliver, a $25 redelivery fee may apply at Beta Stroller's discretion.

There are some very good reasons to rent a stroller, even if your children don't normally use a stroller at home. Walking around a theme park all day can be VERY EXHAUSTING. As an adult, you will feel it. Now imagine littler legs trying to keep up all day. Giving them a ride around the park will not only save them from getting as cranky, but will save you from some of that mid-day frustration.

All theme parks rent hard plastic strollers. Unfortunately, their strollers are not padded, don't recline and cannot be removed from the parks. All strollers from Beta Stroller have padded seats, fully recline and you can take them anywhere you need, the last thing you want is to have to carry a sleeping child back to the car at 11:30 at night with 30,000 other people bee-lining for the same monorail you are.

The Stroller have a Beta Stroller Identification (Plate, A tag on the handlebar and stickers in strategic places) and an Air tag that can be shared with the client (The latter for safety reasons and to help the client in real time in case Stroller stall loss). The handlebar tag will have the name of the family that is using it written on it, the air tag will be of great help to know exactly where the stroller is and if you are not sure about that you can place any identification method on the stroller (colored ribbons, tags or keychains)

No, while we wish we could honor specific color requests, we are unable to guarantee a particular color choice.

When ordering, you will be given the options of where you would like delivery and drop off to take place. Most likely, these will be at a resort or hotel. If pick up is at a private residence, please indicate a time that you will be present at the residence.

We deliver to MOST Orlando attraction area hotels, resorts and vacation homes for FREE. Beta Stroller works in the Central Florida Area specifically in: Orlando, Kissimmee, St Cloud, Davenport, Clermont and Winter Garden.

We ask that you maintain possession of the stroller when not in use. The hotels and resorts are kind enough to allow us to deliver and return the rental items to their bell stands. Please do not store your stroller with the bell stand, they should remain in a secure location (hotel room, locked vehicle). Strollers have an Air tag integrated and can be easy found at the bell stands if something happens but may be considered abandoned or returned early and insurance does not cover rental items left overnight for daily storage with bell stands or luggage desks.

A full refund will be given to all cancellations made 48 hours or more prior to your rental date. All cancellations made within the 48 hours window will be charged the minimum rental fee of $50. Please contact us as soon as possible should you need to cancel your stroller rental. Refunds for reservations made greater than 120 days prior from the date of the cancellation request will require additional credit card information to process a credit.

If you would like to extend the length of your rental, simply call us to let us know your new check out date. We will make every effort to accommodate your request subject to availability (Rentals will be charged $25 beyond the original rental agreement as this would change the rental rate).

Yes, you will be able to order multiple items at once when placing your order.

We use PayPal and Stripe as are credit card processor, a leader in the merchant services field. Your credit card number will not be visible to us (unless order is placed over the phone) and all information is securely encrypted when being transmitted.

Your credit card will be charged at the time your order is placed and a confirmation email will be sent to you immediately.

Our telephone number will be listed on the rental. Give us a call and we will make every effort to resolve any issue immediately.

Accidents happen and we are more than happy to replace your stroller if your child has an accident or gets sick in the stroller. Due to the extra cleaning procedures needed to return the item to normal use, a $50 fee will be charged to exchange an item (subject to availability).

If you cannot find your stroller, we share with you the Air Tag via find my app to know where the stroller is, if that doesn’t work you can contact any park employee who may be able to assist you. Most strollers are moved around to create an organized space in parking areas. If you cannot find it with the assistance of a park employee, contact guest services. They may direct you to lost and found. If guest services cannot locate it, fill out a lost item report and contact us immediately. If you believe your stroller was stolen, contact park security. You will be responsible for the cost of replacement for any lost or stolen stroller.

If you have lost an item, please email us a description of the item and we will do our best to try to track it down. If we find an item with a value of over $25, we will usually try to reach out of we know who the item belongs to. We do charge a flat $15 fee to ship returned items back to guests using their original form of payment.

Always Park the stroller in an approved parking area. Lock the brake on the stroller when not in use. Make sure the tag on the bottom is not obscured and is clearly visible. Do not leave valuables in the stroller when you are not with it (purses, wallets, etc...). Please do not remove a wheel from a stroller. This will put undue stress on the brake assembly and may cause cracking or breakage of the brake assembly.

Please contact us via email to notify us of any changes regarding your stroller rental (check-in/out dates, resort location, etc.) and we will do our best to accommodate your request.

Our City Mini GT and Our Bob strollers are hand cleaned every time it returns from a rental.

Yes, all strollers are equipped with a parent console for you to use during your rental

We do not offer car seat adapters and cannot allow their use on our rentals.

No, we don’t Offer trays of any of our strollers.

We do have rain covers available for free ($95 replacement fee if not returned). Rain covers are provided free of charge* but must be returned at the end of the rental (Rain Covers are Subject to availability).

We work with some of the best travel agents in the country. If you are a travel agent, please email at info@betastroller.com and we can send you information on how to offer our creative service to your clients. We offer a great commissionable referral program available to all travel agents.

Have a question that we did not answer? Give us a call at +1 407-308-8412 or email us at info@betastroller.com and we will be happy to answer all of your questions. Let us help you make this your best vacation ever!